This week, our class made the presentation of process which related to some small and easy things, but almost us made the same mistakes, that is, forget the details. Actually, details are very important in our daily life. We need to consider every possible situations. For instance, if someone enroll the school website, what is the process, but remember to add what should we do if we can't enroll successfully at the first time, as it may happen. If we go to the library, we need to use the library card, we need to keep our bags, sometimes, we will borrow books. So, we need to consider all of things, if somebody don't take bags, or the book isn't available, how can we continue this process.
My group topic is "Order at Starbucks a cup of Cappuccino". After the lecture's advice, we know we still have a lot of disadvantages, we should have considered more possible situations and more details. For instance, customer choose a cup size, we need to add the three cup size " small, medium and tall", at the process of customized coffee, we can add the possible situation“ add some milk or sugar". Moreover, we can put the time period of the whole process.
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